| Faq's |
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Q: What does RotoHOST.com do?
A: We are a web hosting provider. We focus primarily on providing fast and reliable Internet Web Page Hosting for business clients as well as for personal use. With our services, you have the tools and resources to reach the world. We also have a Reseller division and offer Web Page Design Services to those clients that need a well-designed site for their business.
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Q: What are some of the tools and features RotoHOST.com provides?
A: Common Gateway Interface (CGI)
Dedicated IP address (if needed)
Direct Backbone Connection
Domain Manager
Domain Registration
File Transfer Protocol (FTP)
FrontPage Extensions
Mailing Lists
Subdomains
MySQL, PHP4, and PERL5
Pop3 e-mail Accounts
RealMedia streaming
Secure Socket Layer (SSL)
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Q: What is virtual hosting?
A: Virtual Hosting (shared hosting) is an option that allows a company or individual to lease part of a server to store their website's data, rather than pay for an entire machine with more space than they need.
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Q: Can I access my domain address without the "www"?
A: Yes, you can access your domain address with or without the "www" in front of the domain name. The "www" is a tertiary domain name that isn't necessary if your nameserver is set up properly.
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Q: How long does it take to set up my account?
A: Your account will usually be set up within 8 hours. For security purposes, we manually verify all accounts before they are set up.
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Q: Will my Macintosh work with my RotoHOST.com account?
A: Yes. Our server(s) use(s) standard protocols such as FTP and HTTP that are compatible with Macintosh operating systems.
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Q: Do you host foreign domain names?
A: Yes. All domain name extensions will work with RotoHOST accounts.
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Q: What things do you not support?
A: We do not support the following things on any of our servers:
- SPAM - In short-----don't do it.
- warez, hacking, phreaking, etc.
- "adult" sites
- Deamon applications
- Anything related to Internet Relay Chat (IRC)
- Debugging client's software
- ASP
- Microsoft Access Databases
- Proxy Servers & Scripts (EX: nph-proxy)
- AlienForm (all versions)
- formmail.pl
- unsecured form to mail scripts (including pre-installed CPanel formmail script)
- Greymatter (all versions)
- Ikonboard (all versions)
- IRC Egg Drops & IRC related programs.(chat software)
- lstmrge.cgi
- Shell, SSH, Telnet Scripts and Shell, SSH, Telnet Alternatives
- The Anonymizer
- UltimateBBS (all versions)
- YABB + YABB se (all versions)
- Any script that uses & processes a massive number of flatfiles or large flatfile databases.
For more information, please visit our Terms and Conditions.
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Q: How fast is RotoHOST.com's network?
A: Our sites are placed on servers within the OneWilshire datacenter in Los Angeles, California. OneWilshire is
home to virtually all of the market leaders in the telecommunications industry providing us with superior connectivity. More information regarding OneWilshire can be found at their website: http://www.onewilshire.com
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Q: Do you offer dial-up and/or broadband Internet access?
A: No, you must provide your own Internet access. We would suggest a internet service provider (ISP) that includes an SMTP service (hint: most do).
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Q: Can you design my web site for me?
A: We work with a number of excellent web design professionals and can assist your company with your web-design needs. Email sales@rotohost.com with your questions and some details of your desired site. We will work with your company to produce a top-quality web site.
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Q: Whom may I contact for technical help?
A: First, try our online Billing & Support Center. If you can not find the information you need, send an email to our Technical Support Team at: support@rotohost.com.
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Q: Do you offer a database system?
A: Yes. We use MySQL. We have found that our members prefer MySQL because it is a relatively easy-to-use database program. Visit www.mysql.com for more information.
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Q: Can I run cron tasks?
A: Yes, you can use cron tasks. This can be administered via your cPanel control panel.
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Q: Do you support VRML 1.0 and 2.0 mime types wrl and mus?
A: Yes,we support these. You can set your own mime types with your .htaccess file which you can access with your Control Panel.
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Q: Do you offer backward compatibility browser detection?
A: Yes, we offer backward compatibility browser detection.
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Q: Does each virtual server have its own raw log files?
A: Yes. You have access to your own raw log files.
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Q: What version of Perl does RotoHOST use?
A: We use version 5.6. Perl modules CGI.pm and LWP are installed.
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Q: Does RotoHOST.com offer SSI?
A: Yes, SSI is on all of our servers. You just need to be sure that you call your files with the .shtml extension.
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Q: Do RotoHOST.com servers support IMAP?
A: Our servers are not configured to be able to support IMAP. IMAP is possible, however, for only the main username of the account. We cannot provide any support other than turning on your access to IMAP. If you would like this, please let us know where you connect from and we will make an ftp connection to the server. We have to open a port for the location/s that you can connect to the server from.
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Q: Can I access my domain securely?
A: Yes. Your web site can be accessed securely using SSL (Secure Socket Layer).
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Q: Do you charge additional fees for hosting a secure web site?
A: No. It is a free standard feature. RotoHOST members are able to use a server-wide certificate at no additional cost. Having your own SSL certificate installed on your account is free-of-charge. You will, however, be responsible for purchasing one. For more information about certificates, visit the SSL section of our online support site.
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Q: Is a shell account included?
A: We do not offer shell or SSH access due to sercurity issues. There are no exceptions.
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Q: Can I set up forms for secure transmission?
A: Yes. There is no extra charge beyond the fee imposed by your secure certificate provider, such as www.thawte.com.
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Q: Can we set up password protected areas with .htaccess?
A: Yes, you can set up password protected areas.
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Q: What forms of payment do you accept?
A: We accept Visa, Mastercard, American Express, Discover and PayPal. You may also mail a check to the address listed in your invoice.
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Q: When you say annually, do you mean pay you all the money up front, or pay monthly for one year?
A: You must pre-pay the full year at once if you order our annual plans.
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Q: What does it cost to transfer a domain name?
A: There is no fee for transferring your domain to RotoHOST.com.
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Q: Do you charge additional fees for using the MySQL database feature?
A: No. Ten (10) MySQL databases are included in each of our packages.
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Q: What is CGI access?
A: CGI scripts (Common Gateway interface) are used to provide things like counters, form responses, guest books, and many other things. RotoHOST.com gives you full CGI access for no extra charge. You can write your own scripts, install someone else's, or use one of our preinstalled CGI scripts.
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Q: Do you provide a CGI-BIN personal directory?
A: Yes, a CGI-BIN is provided. You can run your own cgi or perl scripts on your web site by putting them in your personal cgi-bin directory. Keep in mind that we do not allow any script or program that will allow any sort of remote connectivity to your domain.
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Q: What cgi scripts are preinstalled?
A: pgpmail.pl, formmail.pl and count.cgi
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Q: Which languages are supported in CGI (e.g. Bourne shell, Perl, Java)?
A: Bourne, Shell, and Perl are all supported and available. RotoHOST.com does not offer Java support at this time.
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Q: What is a domain name?
A: A domain name is a registered name that identifies your company or person on the Internet It is a highly coveted identification which can make a huge difference on how well you are known on the Internet. We can register domain names for you for a cost of USD$12.95 a year. Refer to sales@rotohost.com for more information.
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Q: How long does it take to register my domain?
A: This process can take up to five (5) days but usually takes less than one (1) day from the time the registration is submitted. While your domain is undergoing registration, you can still publish and view your web site by accessing the ip number assigned to you. This number is available in the Welcome Letter you received from us at the time the account was created.
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Q: What is domain parking?
A: A parked domain is a pointed to an already existing web site. This is most commonly seen with companies registering "mycompany.com, mycompany.net, mycompany.org" and all of them going to the same web site. This does not include the registration of the domain to be parked which has a cost of USD$12.95 a year.
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Q: Who is Network Solutions?
A: Network Solutions is an independent organization responsible for holding the registration and routing of Internet domain names.
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Q: What programs can be used to access e-mail?
A: All POP clients can be used: Pine, Elm, Netscape mail, Outlook Express, Thunderbird, Eudora, etc. You can use any program which downloads the files from our server onto your computer. You can use mail user agents which run on our servers (such as pine), with a special configuration.
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Q: What is an e-mail alias and is it unlimited?
A: An e-mail alias means if you send mail to webmaster@rotohost.net, for example, that address is aliased to whomever needs to receive it. It can be one person or multiple people, however you need it structured. It is unlimited--get as many as you need for no extra charge!
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Q: May I promote my RotoHOST.com web site with bulk e-mail?
A: NO.
Bulk e-mail, often referred to as "SPAM" is not allowed or tolerated by RotoHOST.com. Spamming is in violation of our service agreement. There are legal and ethical issues involved in mass mailing of unsolicited e-mail. Any user of our services who has sent a large number of unsolicited e-mail will have their account closed within 24 hours. No refund will be issued. For clarification of this issue, please visit our Terms of Service and/or send an email to info@rotohost.com.
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Q: How can I manage my e-mail users (add/remove/update)?
A: To add or delete POP boxes, use Add/Remove Accounts at http://yourdomain.com/cpanel/
You can redirect mail by editing the address, un-forwarding to the POP box (which deletes it if that's the only reference to it) and forwarding to whatever e-mail address you desire.
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Q: Do I have access to my own FTP space?
A: Yes. We provide you with your own anonymous ftp area where you can share files with your customers or friends.
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Q: Do you have FTP and FTP Anonymous access?
A: Yes, we provide both FTP and FTP Anonymous access with our hosting packages.
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Q: Do you have a limit on the FTP transfer?
A: No. There is no limit. You can update your pages an unlimited amount of times, at any time you wish. Bandwidth, however, is counted towards your monthly limit.
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Q: Are your servers connected 24 hours a day, 7 days a week? If not, when and why are they disconnected?
A: Our servers are connected at all times except, of course, for emergency or scheduled maintenance.
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Q: What web server software are you running?
A: We are using currently using RedHat Linux/Apache Server.
Apache is the most widely used web server software on the Internet. It is highly scalable and reliable. We have found that the combination of Apache and Linux operating oystem on our servers provides a highly compatible package that is sure to keep your site running optimally all the time. More information on Apache can be obtained at www.apache.org.
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Q: How many client sites are put on each web server?
A: This number may vary depending on the amount of space and bandwidth each member uses. However, RotoHOST will ensure that our systems are not "over-loaded". When a server has reached it's "max", we ensure that new domains are put on an additional server. This will allow all of our clients to have fast-loading, easily accesible web sites.
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Q: What operating system are your servers running?
A: Our servers are running a UNIX-based operating system called Linux. It is freely available and highly reliable. We run a highly modified version of RedHat . For further information on Linux you can go to www.linux.com.
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Harry Hicks
www.sandpiperbeach.net
I've been with RotoHOST for over 5 years now and I can highly recommend their services. Support issues are handled in a prompt and professional manner - every time. 2 thumbs up!.
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| CGI-Bin/Perl/PHP |
| Free Setup! |
| FREE 24x7 Monitoring |
| 24x7 Onsite Physical Security |
| NAS Weekly Off-Site Backup |
| FrontPage Extensions |
| Server Side Includes |
| FTP User Account |
| Cron Jobs |
| Graphical Stats with CPanel10 |
| Sitebuilder |
| Templates Express |
| Best-Of-Breed Firewall & Servers |
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Try our hosting services for 30 days. If you are unsatisfied, we'll cheerfully cancel your account and refund you. No questions asked. We're here to serve you and business with the highest quality of support and services.
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